Occupied Survey

Helping Property Managers Maximize Efficiency Without Sacrificing Revenue
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e conduct twice-yearly occupied rental surveys, completed by CRCA-certified analysts and documented through a detailed, standardized Rental Property Condition Report (RPC Report). These surveys are designed to provide consistent, objective insight into property condition while the home is actively occupied—without disruption to tenants or reliance on subjective observations.

All occupied rental surveys follow protocols developed through the NRPS Institute, ensuring each inspection is performed using a repeatable, industry-aligned framework. This approach eliminates variability between inspectors and creates dependable documentation that property owners and managers can rely on over time.

CRCA certification ensures analysts are trained to observe, document, and report property condition neutrally—without upselling repairs or conflating maintenance needs with tenant behavior.

“Most serious property damage develops quietly over time. Twice-yearly occupied rental surveys create a predictable rhythm that helps identify and document small issues before they escalate.

The goal is not to create work—it is to prevent surprises.”

Occupied Survey Details

INTERIOR CONDITION & PREVENTATIVE MAINTENANCE REVIEW

EARLY INDICATORS | SAFTEY CONCERNS | MAINTENANCE ITEMS

Interior surveys focus on identifying early indicators of wear, damage, or deferred maintenance that commonly lead to costly repairs if left unaddressed. Analysts document condition across key interior systems and surfaces, including:

  • Plumbing fixtures and visible leak indicators

  • Electrical outlets, switches, and safety components

  • Walls, ceilings, flooring, doors, and trim

  • Kitchens and bathrooms, including moisture-prone areas

  • Smoke and carbon monoxide compliance checks

  • General habitability and safety observations

Where applicable, built-in preventative maintenance items included in the Basic Maintenance Plan are addressed during the visit at no additional charge.

EXTERIOR & ENVELOPE CONDITION REVIEW

ROOF & DRAINAGE | WATER PENETRATION ISSUES | MAINTENANCE ITEMS

Exterior surveys focus on protecting the building envelope and identifying risks tied to water intrusion, drainage, and exterior deterioration—some of the most expensive categories of long-term property damage.

Exterior observations typically include:

  • Roofing surfaces and visible penetrations

  • Gutters, downspouts, and drainage pathways

  • Siding, trim, and exterior penetrations

  • Caulking and sealant condition

  • Walkways, railings, and exterior safety concerns

  • Vegetation or grading issues impacting structures

These observations are critical for identifying slow-developing issues that often go unnoticed between vacancies.

THE RENTAL PROPERTY CONDITION REPORT (RPC REPORT)

STANDARDIZED | DETAILED | COMPLIANT

Each occupied survey results in a comprehensive Rental Property Condition Report, which serves as a verifiable record of the property’s condition at the time of inspection. Reports are:

  • Photo-documented and time-stamped

  • Structured using standardized categories

  • Written in neutral, objective language

  • Consistent across properties and inspection cycles

This documentation supports better maintenance planning, clearer owner communication, reduced liability exposure, and stronger long-term asset oversight.

Click here for a sample RPC Report

Frequently Asked Questions

What is the Basic Maintenance Plan?

The Basic Maintenance Plan is designed to provide consistent and reliable occupied survey documentation, as well as provide preventative care for your properties. We ensuring minor issues are addressed before they escalate into costly repairs. By scheduling regular inspections and handling routine upkeep, we aim to preserve the condition and value of your property, reduce emergency repair calls, and help keep tenants happy and long-term. It’s an affordable, proactive way to protect your investment.

LEARN MORE

How is the Property Condition Report different from the regular inspections I already do?

The Property Condition Report, provides a detailed, in-depth assessment of the property’s physical state, examining all major systems and structures as well. This report gives you a clearer picture of potential maintenance needs, upcoming repairs, and long-term planning for your property’s upkeep. It’s a valuable tool for proactive property management.

SAMPLE INSPECTION REPORT

What types of maintenance are included in the Basic Maintenance Plan?

The plan covers routine and preventative maintenance tasks, such as gutter cleaning, and minor plumbing repairs, caulking repair, etc. The goal is to catch any potential issues early on. Larger, more complex repairs aren’t covered under this plan but can be done at a discounted rate. We can share a full list of the covered services to give you a better idea of what’s included.

How will I be updated on the maintenance done and the condition of my properties?

After each inspection or maintenance visit, you’ll receive a detailed report, including photos and notes on the condition of the property. This transparency ensures you’re always in the loop and can make informed decisions about any recommended repairs or improvements. We’re here to answer any questions and ensure you’re comfortable with the process.

How is this billed?

Depending on your invoicing and management software, this will be added as a recurring monthly expense to your clients, and then you remit payment to us for our services monthly. Total costs are dependent on the services included.

Who performs the maintenance and inspections under this plan?

Our employees specialize in property maintenance and have a proven track record with high-quality service and attention to detail. We understand rental property and tenant rights, we are fully licensed, bonded, and insured.