Move-in / Move-out Surveys

M

ove-in and move-out surveys establish a clear, defensible record of property condition at key tenancy transitions. These surveys are completed by CRCA-certified analysts and documented through a detailed, standardized Rental Property Condition Report, supported by comprehensive 360° photo documentation.

The purpose of these surveys is to create an objective condition baseline—before occupancy begins and immediately after it ends—so property managers and owners have clear, consistent documentation to support decisions related to maintenance, turnover planning, and potential tenant-related charges.

All surveys follow protocols developed through the NRPS Institute, ensuring documentation is thorough, repeatable, and neutral.

“Clear documentation at tenancy transitions protects everyone involved. Without a reliable condition baseline, disagreements often arise from incomplete records, inconsistent standards, or subjective recollections.

Move-in and move-out surveys provide clarity—creating a neutral, well-documented snapshot of property condition at the moments when it matters most.”

Move-in / Move-out Survey Details

DETAILED INTERIOR & EXTERIOR CONDITION DOCUMENTATION

HIGH LEVEL OF DETAIL | 3RD PARTY NEUTRALITY

Move-in and move-out surveys are more detailed than occupied surveys and focus on capturing the full visible condition of the property at the time of inspection. Analysts conduct a structured review of interior and exterior areas, documenting conditions factually and without assumption.

Interior documentation includes:

  • Walls, ceilings, flooring, doors, trim, and fixtures

  • Kitchens and bathrooms, with detailed attention to moisture-prone areas

  • Appliances and built-in components where present

  • Plumbing fixtures, noting visible signs of leaks, staining, or damage

  • Electrical outlets, switches, cover plates, and GFCI functionality

  • Smoke and carbon monoxide devices and visible safety components

  • General cleanliness and condition as observed at the time of inspection

Exterior documentation includes:

  • Roofing surfaces and visible penetrations

  • Siding, trim, caulking, and exterior finishes

  • Gutters, downspouts, and drainage pathways

  • Walkways, railings, decks, fences, and exterior safety items

  • Yard and site conditions as they relate to property structures

All observations are recorded objectively, focusing on what is visible at the time of the survey, rather than assigning cause or responsibility.

360° PHOTO DOCUMENTATION

SEE EVERYTHING

Each move-in and move-out survey includes 360° photo documentation, creating a comprehensive visual record of the property’s condition. These images provide room-by-room and area-by-area coverage, capturing details that traditional photos can miss.

360° documentation strengthens the integrity of the Rental Property Condition Report by:

  • Providing clear visual context for written observations

  • Reducing ambiguity in condition comparisons

  • Supporting non-biased evidence for tenant-related charges when applicable

  • Creating a defensible record that can be referenced over time

This level of documentation is particularly valuable when comparing move-in and move-out conditions side by side.

THE RENTAL PROPERTY CONDITION REPORT (RPC REPORT)

STANDARDIZED | DETAILED | COMPLIANT

Each occupied survey results in a comprehensive Rental Property Condition Report, which serves as a verifiable record of the property’s condition at the time of inspection. Reports are:

  • Photo-documented and time-stamped

  • Structured using standardized categories

  • Written in neutral, objective language

  • Consistent across properties and inspection cycles

This documentation supports better maintenance planning, clearer owner communication, reduced liability exposure, and stronger long-term asset oversight.

Click here for a sample RPC Report

Frequently Asked Questions

What is the Basic Maintenance Plan?

The Basic Maintenance Plan is designed to provide consistent and reliable occupied survey documentation, as well as provide preventative care for your properties. We ensuring minor issues are addressed before they escalate into costly repairs. By scheduling regular inspections and handling routine upkeep, we aim to preserve the condition and value of your property, reduce emergency repair calls, and help keep tenants happy and long-term. It’s an affordable, proactive way to protect your investment.

LEARN MORE

How is the Property Condition Report different from the regular inspections I already do?

The Property Condition Report, provides a detailed, in-depth assessment of the property’s physical state, examining all major systems and structures as well. This report gives you a clearer picture of potential maintenance needs, upcoming repairs, and long-term planning for your property’s upkeep. It’s a valuable tool for proactive property management.

SAMPLE INSPECTION REPORT

What types of maintenance are included in the Basic Maintenance Plan?

The plan covers routine and preventative maintenance tasks, such as gutter cleaning, and minor plumbing repairs, caulking repair, etc. The goal is to catch any potential issues early on. Larger, more complex repairs aren’t covered under this plan but can be done at a discounted rate. We can share a full list of the covered services to give you a better idea of what’s included.

How will I be updated on the maintenance done and the condition of my properties?

After each inspection or maintenance visit, you’ll receive a detailed report, including photos and notes on the condition of the property. This transparency ensures you’re always in the loop and can make informed decisions about any recommended repairs or improvements. We’re here to answer any questions and ensure you’re comfortable with the process.

How is this billed?

Depending on your invoicing and management software, this will be added as a recurring monthly expense to your clients, and then you remit payment to us for our services monthly. Total costs are dependent on the services included.

Who performs the maintenance and inspections under this plan?

Our employees specialize in property maintenance and have a proven track record with high-quality service and attention to detail. We understand rental property and tenant rights, we are fully licensed, bonded, and insured.