Our Services

our property is a long-term investment, and maintaining it requires more than reactive fixes. The services below are designed to provide consistent visibility into property condition, identify issues early, and support proactive care over time.

The Basic Maintenance Plan (BMP) is a proactive property oversight system designed to reduce long-term repair costs and eliminate reactive maintenance. Rather than relying on sporadic inspections or tenant-reported issues, the BMP establishes a predictable rhythm of standardized surveys, documentation, and preventative attention throughout the year.

Delivered by CRCA-certified analysts and aligned with NRPS Institute protocols, the BMP combines routine occupied surveys with consistent Rental Property Condition Reports and select built-in preventative maintenance items performed during scheduled visits at no additional charge. The result is fewer surprises, clearer owner communication, and properties that are cared for intentionally—not just when something breaks.

BMP includes:

• Twice-yearly occupied rental surveys

• Standardized, photo-documented condition reports

• Built-in preventative maintenance items

• Neutral, standards-based oversight

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Occupied Rental Surveys provide structured, standards-based insight into property condition while a home is actively occupied. Completed twice yearly by CRCA-certified analysts, these surveys focus on visible interior and exterior conditions, safety-related items, and early indicators of wear or deferred maintenance that often lead to costly repairs if overlooked.

All observations are documented neutrally using a standardized Rental Property Condition Report, creating consistency across properties and inspection cycles. Rather than relying on subjective notes or one-off inspections, occupied surveys provide clear, repeatable documentation that supports proactive maintenance planning and long-term asset preservation.

Occupied surveys focus on:

• Interior and exterior visible conditions

• Early signs of moisture, wear, or damage

• Safety-related observations

• Consistent documentation across visits

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Move-In and Move-Out Surveys establish a clear, defensible record of property condition at key tenancy transitions. These surveys are more detailed than routine occupied visits and are designed to create an objective baseline before a tenant moves in and immediately after they move out.

Completed by CRCA-certified analysts, each survey includes comprehensive 360° photo documentation paired with a standardized Rental Property Condition Report. This level of detail reduces ambiguity, supports clear comparisons over time, and provides non-biased documentation when questions arise regarding property condition or tenant-related charges.

Move-in / move-out surveys include:

• Detailed interior and exterior documentation

• 360° photo coverage for visual clarity

• Standardized condition reporting

• Neutral, time-stamped records

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Drive-By and Security Checks provide lightweight, exterior-only visibility between scheduled surveys. These checks focus on confirming property security and identifying visible exterior concerns that may warrant follow-up—without entering the home or disrupting occupants.

Each visit includes documented, time-stamped observations aligned with NRPS-informed protocols. Drive-by checks are commonly used during vacancies, listing periods, or between inspection cycles to reduce the risk that issues escalate simply because they go unnoticed.

Drive-by checks typically observe:

• Doors, windows, and garages appearing secure

• Visible exterior damage or vandalism

• Signs of vacancy or unusual activity

• Exterior safety or access concerns

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